Easypaisa highlights security measures to protect customer accounts and transactions

ISLAMABAD: Easypaisa, a digital bank operating under the supervision of the State Bank of Pakistan (SBP), has described the protection of customer accounts, personal information and financial transactions as one of its top priorities.

The bank said it has established a comprehensive security system to protect customers from fraud and other financial risks. It operates on the principle of “Trust by Design”, which aims to incorporate security, privacy and customer protection into digital products and services from the earliest stages of development.

According to Easypaisa, several advanced security measures have been introduced to ensure safe and convenient digital banking. These include one-time passwords (OTPs), biometric verification linked to NADRA’s database, liveness detection technology and enhanced Know Your Customer (KYC) procedures.

The bank said these measures help verify customers’ identities, prevent unauthorised access to accounts and strengthen the protection of sensitive financial information.

Easypaisa also monitors suspicious activities continuously to identify potential fraud and alert customers to possible threats in a timely manner.

The monitoring system tracks failed login attempts, account access from new or unfamiliar devices, changes involving accounts or SIM cards, unusual changes in location and potentially risky financial transactions.

The institution said these monitoring mechanisms and timely alerts help customers remain aware of emerging fraud techniques and take steps to secure their accounts.

Emphasising the sensitivity of financial information, Easypaisa said maintaining data privacy and ensuring the responsible use of customer information remain key priorities.

The bank added that customer interests are protected through coordination with regulatory authorities, compliance with applicable laws, effective risk management and strict governance standards. It has also strengthened its KYC procedures for customers and Know Your Business (KYB) processes for business entities.

Easypaisa reaffirmed its commitment to continued investment in innovation, advanced security systems, fraud prevention and customer protection, aiming to provide Pakistan’s millions of digital banking users with secure, reliable and sustainable financial services.