Customer Pays Full Price but Fails to Receive Car, Sparks Outrage Over Delayed Deliveries
Islamabad: A car buyer in Pakistan has claimed that despite paying the full amount for a new vehicle, he has yet to receive delivery after more than two months, highlighting ongoing concerns over delays and lack of transparency in the country’s auto market.
According to the affected customer, he booked a sedan from a Chinese automobile company and paid the full amount on February 28, after being assured that delivery would be made within a month, by the end of March. However, the promised timeline was not met, and the vehicle has still not been delivered.
میں نے 28 فروری کو چانگان کمپنی کے شو روم سے السون کار کے لیے مکمل ادائیگی کی، کمپنی کے وعدے کے ساتھ کہ مارچ کے آخر تک ایک ماہ کے اندر ڈیلیوری مکمل کر لی جائے گی۔
مئی کی بھی 5 ہو گئی ، مجھے ابھی تک گاڑی موصول نہیں ہوئی ہے۔ بار بار ایک الگ بہانا سنا دیتے ہیں یہ لوگ جب میں نے گوگل… pic.twitter.com/97yY0r74g2
— Samina khan (@Saminakhan4000) May 5, 2026
The customer alleged that he was repeatedly given unclear and unsatisfactory responses by the company. At one point, he was provided with a chassis number that later turned out to be incorrect. He was also told that the car had been dispatched from Karachi and would arrive within a week, but that commitment was not fulfilled either.
In a further development, the customer claimed he was later informed that the vehicle had been allocated to another buyer, raising serious concerns about sales practices.
کنزیومر کورٹ سے رجوع کریں فوراً ،ناصرف گاڑی ملے گی بلکہ ہرجانہ بھی ادا کرنا پڑے گا کمپنی کو ۰
— Naveed Ahad (@naveedahad5) May 5, 2026
When he requested to cancel the booking and sought a refund, he was reportedly told that 5% of the total amount would be deducted and that the refund process could take up to two months.
زیادہ تر کمپنیاں یہی کر رہی ہیں گاہکوں کے ساتھ https://t.co/rnPtoNwjqP
— Mickey Gill 🇵🇰✝️ (@Micks_it) May 5, 2026
Calling the situation “unacceptable,” the customer urged authorities to take notice and ensure transparency in vehicle sales and delivery systems. The case has gained attention on social media, where many users echoed similar experiences and criticized poor customer service and prolonged delivery timelines.
Some users suggested that the affected individual approach a consumer court, stating that legal action could not only secure the vehicle but also result in compensation from the company. Others claimed that such practices are widespread across the industry, affecting numerous buyers.
