What to Do If Cash Gets Stuck in an ATM: Experts Share Key Steps

LAHORE: The increasing use of ATMs has made banking more convenient for the public, but at times, technical issues can turn this convenience into frustration — especially when cash gets stuck in the machine or the amount is deducted from the account without dispensing the money.

According to banking experts, if a technical glitch or network failure causes the cash to get stuck during withdrawal, the first step is to **wait a few minutes**. In many cases, the issue is temporary, and the cash is released automatically once the system stabilizes. Waiting **10 to 15 minutes** can often resolve the problem.

If the cash does not come out and the amount is still deducted from your account, **immediately save the ATM transaction slip**, as it serves as the primary proof when filing a complaint. Then, contact your bank’s **customer care helpline** or visit the **nearest branch** to register your issue.

Bank officials say that in most cases, the deducted amount is **automatically refunded within 24 hours**. However, if it is not, customers should submit a **written complaint**. After a technical review, banks typically refund the amount within **seven working days**.

Experts also advise customers to always **inspect the surroundings** of the ATM before using it and to **avoid machines showing unusual errors or suspicious signs**. It is also safer to use ATMs **located inside bank branches**, where immediate assistance is available in case of any issue.

These simple steps can help customers avoid financial losses and boost their confidence when using ATMs for everyday transactions.